Contact us
Questions about which tap, mirror or shower system suits your greens powder, your order or delivery? We are happy to help.
A person on our team reads every message and replies as soon as we can, usually within one business day. No bots and no runaround.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company namePowder Greens, a division of BuyFactory Direct Pty Ltd
- ABN30 656 628 938
- Administration officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
- Phone+66 (0) 98 391 3877
- Emailtheteam@customersupport.care
Orders of $75 or more ship free with tracked delivery (a flat $27.50 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
How quickly do you reply?
Usually within one business day. A person reads every message.
What should I include about an order?
The order number and the email address you used at the checkout.
Where do I track a parcel?
On the Track Your Parcel page, with the tracking number from the shipping email.
I have not had a tracking number yet.
Tracking numbers only exist once the parcel ships, which is 24 to 48 hours after the order. Chasing one sooner will not produce it.
Can you answer a health question?
No. That is the one thing we will not do. Talk to your doctor or pharmacist.
Is there a phone number?
There is an international call centre on +66 (0) 98 391 3877. Email is usually faster.
Can I visit?
No, there is no showroom. The Norwest address is an administration office.